ISO22301-2019-10.1.2
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Description
When a nonconformity occurs, the organization shall: a) react to the nonconformity, and, as applicable: 1) take action to control and correct it; 2) deal with the consequences; b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur elsewhere, by: 1) reviewing the nonconformity; 2) determining the causes of the nonconformity; 3) determining if similar nonconformities exist, or can potentially occur; c) implement any action needed; d) review the effectiveness of any corrective action taken; e) make changes to the BCMS, if necessary. Corrective actions shall be appropriate to the effects of the nonconformities encountered.