ISO22301-2019-8.4.3.1
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Description
The organization shall document and maintain procedures for: a) communicating internally and externally to relevant interested parties, including what, when, with whom and how to communicate; NOTE The organization can document and maintain procedures for how, and under what circumstances, the organization communicates with employees and their emergency contacts. b) receiving, documenting and responding to communications from interested parties, including any national or regional risk advisory system or equivalent; c) ensuring the availability of the means of communication during a disruption; d) facilitating structured communication with emergency responders; e) providing details of the organization�s media response following an incident, including a communications strategy; f) recording the details of the disruption, the actions taken and the decisions made.