ISO27001-2022-10.2
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Description
When a Nonconformity occurs, the organization shall:
- React to the nonconformity, and as applicable:
- take action to control and correct it;
- deal with the consequences
- evaluate the need for action to eliminate the causes of nonconformity, in order that it does not recur or occur elsewhere, by;
- reviewing the nonconformity;
- determining the causes of the nonconformity; and
- determining if similar nonconformities exist, or could potentially occur
- implement any action needed;
- review the effectiveness of any corrective action taken; and
- make changes to the information security management system, if necessary.
Corrective actions shall be appropriate to the effects of the nonconformities encountered.
Documented information shall be available as evidence of:
- The nature of the nonconformities and any subsequent actions taken,
- the results of any corrective action.